Bookings Terms & Conditions

BOOKING TERMS & CONDITIONS

When WM Tours Ltd receives the signed booking form and the deposit paid, there is a legally valid travel contract. All information related to the Tour Holiday chosen contained on our website together with the following Booking Conditions establish the contract. Before you book, please read carefully.

We are WM Tours Ltd, a company registered in England, with company number  10661018 and registered office address at 13 Hall Dene Close, Guildford, England, GU1 2UL.

These Terms and Conditions, together with our Privacy Policy and any written information we brought to your attention before we confirmed your booking, form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations.

In this document, “you” and “your” include the lead-named person on the confirmation invoice and all persons named on the booking form on whose behalf you make a booking, and any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

a.   he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;

b.   he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);

c.   he/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;

d.  he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1.    BOOKING AND PAYING FOR YOUR HOLIDAY

1.1  A booking is made with us when you send us a completed booking form and pay us a deposit (or full payment if you are booking within 60 days of departure) and we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion.

1.2 The contract between us comes into existence when we send our confirmation invoice to If you believe that any details on the booking confirmation or any other document we send you are wrong, you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document.

1.3 The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 60 days prior to scheduled departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case we shall retain your deposit.

2.    ACCURACY

2.1  The information on our website and marketing materials is accurate to the best of our knowledge at the time of writing. however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.

2.2  While we check that advertised facilities are usually available, we cannot guarantee this year-round. Facilities may close due to maintenance, regulations, weather, or low demand. If we are informed of a major change before your departure, we will notify you whenever possible.

3.    INSURANCE

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

4.    HOLIDAY PRICES

4.1  We reserve the right to amend the advertised price of holidays at any time, and correct errors in the prices of confirmed holidays.

4.2  We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:

• i.    the price of the carriage of passengers resulting from the cost of fuel or other power sources;
• ii.   the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and
• iii.  the exchange rates relevant to the package.

Such variations could include but are not limited to cost changes which are part of our contracts with transport providers.

4.3 You will be charged for the amount of any increase in accordance with this condition. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice.

4.4 Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £50. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

4.5  There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period.

5.    JURISDICTION & APPLICABLE LAW

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.

6.    CUTTING YOUR HOLIDAY SHORT

If you return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

7.    CHANGES OR TRANSFERS OF YOUR  BOOKING

7.1  If you wish to make any change to your booking, you must tell us by email or in writing as soon as possible. We will always do our best to help you with any change to your booking, but we cannot guarantee that we will be able to meet your requested change. A change will be subject to an administration charge of £ 30 plus any costs we incur in making the change for you which are additional costs imposed by our suppliers. Please note that costs are likely to be higher to the closer you are to the departure date. Some travel arrangements cannot be changed once a reservation has been made.

7.2  Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with condition 8.

7.3  If you would like to transfer your booking from one person to another,  the  following terms apply:

• i.   The transferee must satisfy all the conditions applicable to the Holiday.
• ii.   You must inform us about your intention to transfer your booking to the transferee at least seven days before the departure date in writing or through email.
• iii.  You pay any outstanding balance payment, and amendment fee of £50 per person, as well as fees, charges or other costs arising from the transfer.
• iv.   The transferee agrees to these booking conditions and all other terms of the contract between us.

7.4  You and the transferee will accept that you and he/she will be jointly and severally liable for full payment of any outstanding sums due in respect of the booking. If you are unable to find a replacement, cancellation charges as set out in condition 8 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

7.5  Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

8.    CANCELLATION BY YOU

8.1   If you or a member of your party needs to cancel your confirmed booking you must tell us in writing by email. We will not accept a cancellation by telephone alone. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.

8.2   Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.

8.3   Since we incur costs in cancelling your arrangements, you will have to pay the following cancellation charges:

8.4   Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

8.5    If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

8.6    Cancellation by You due to Unavoidable & Extraordinary Circumstances:

You may terminate the package travel contract at any time before the start of the package without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at the place of destination or its immediate vicinity which will significantly affect the performance of the package or carriage to your holiday destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. In order to rely on this clause you must be able to show that, based on the information available at the time of cancellation, there was no longer a reasonable possibility of your holiday going ahead (either at all or without being significantly affected).

For the purposes of this condition, “unavoidable and extraordinary circumstances” may include warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which significantly affect travel to the travel destination as agreed in the package travel contract.

8.7   This condition 8 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9.    IF WE CANCEL YOUR HOLIDAY TOUR OR MAKE CHANGES

9.1   As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.

9.2   If we make a minor change to your holiday, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. An example of a minor change would be a change of accommodation to another of the same or higher standard.

9.3   Occasionally we may have to make a significant change to your confirmed arrangements. Examples of what might equate to “significant changes” dependent upon the details of your booking include the following, when made before departure:

• i.   A change of accommodation area for the whole or a significant part of your time away.
• ii.  A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
• iii. A change of outward departure time or overall length of your arrangements by more than 12 hours.
• iv. A significant change to your itinerary.

9.4   We will not cancel your travel arrangements less than 28 days before your departure date, except for reasons of Events Beyond Our Control or failure by you to pay the final balance. We may cancel your holiday before this date if, for example, the minimum number of clients required for a particular travel arrangement is not reached.

9.5   If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure. If that happens you may:

• i.   (for significant changes) accept the change; or
• ii.   accept our offer of alternative travel arrangements of a comparable standard; or
• iii.  cancel your booking, whereupon we will give you a full refund of all money paid.

9.6  You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

9.7   In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances:

• i.   If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
• ii.  If we cancel your booking and no alternative arrangements are available and/or we do not offer one.

*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

• (a) where we make a minor change;
• (b) where we make a significant change or cancel your arrangements more than [60 days] before departure;
• (c) where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;
• (d) where we have to cancel your arrangements as a result of your failure to make full payment on time;
• (e) where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;
• (f) where we are forced to cancel or change your arrangements due to Events Beyond Our Control (please see condition 10).

If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.

10.    EVENTS BEYOND OUT CONTROL

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Events Beyond our Control”. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

11.    SPECIAL REQUESTS

Any special requests relating to your travel arrangements must be sent to us at the time of booking in writing. While we try to meet your reasonable requests, we do not guarantee that they will be fulfilled. Some wine cellars are not accessible to people with walking difficulties and wheelchairs. If we are able to confirm a special request, we will do so by confirmation in writing to you. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us.  We do not accept bookings that are conditional upon any special request being met.

12.    DISABILITIES AND MEDICAL PROBLEMS

We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

13.    MINIMUM PARTICIPANTS REQUIRED

As mentioned on our website, our holiday tours require a minimum number of participants to proceed. If there aren’t enough reservations, we reserve the right to cancel the tour not less than four weeks prior to the departure date. In the event of our cancellation, your deposit, and any other payment you may have made to us will be refunded in full, or, if you prefer, to be transferred to an alternative WM Tours Holiday Tour.

14.    IF YOU HAVE A COMPLAINT OR A PROBLEM

14.1   If the unlikely event that you encounter any issues during your holiday, it’s essential to inform both the relevant provider and our representative immediately. Reporting problems after you return home may prevent us from investigating the matter effectively, which could affect your right to

14.2   Your point of contact during the Holiday Tour will be our Representative at Ph: +44 7999 492714.

14.3   We need to know about a problem and/or complaint before we can begin to resolve it. We will try our very best to resolve the issues for you. If our representative is unable to resolve the issue to your satisfaction, please contact us in writing within 14 days of your return, including your booking reference and full details of your complaint and any relevant follow-up Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this condition may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

14.4   If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. A fee is payable by each party when an application for arbitration is submitted.

Details of this scheme are available from The Travel Industry Arbitration Service, administered by:

Dispute Settlement Services

9 Savill Road

Lindfield

West Sussex RH16 2NY

E-mail: admin@disputesettlementservices.co.uk

This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking form, or not solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, or solely or mainly in respect of a discrimination claim or any claim under the Equality Act.

15.    FINANCIAL PROTECTION FOR NON-FLIGHT PACKAGES ABTOT MEMBER N° 5627

15.1  We are financially protected for our NON-FLIGHT TOUR PACKAGE HOLIDAYS.

15.2   The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for  WM Tours Limited, ABTOT membership number 5627 and in the event of their insolvency, protection is provided by way of the topp policy.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
You can find out more about ABTOT here: https://www.abtot.com/

Total Payment Protection (topp) Policy cover:

In compliance with The Package Travel and Linked Travel Arrangements Regulations 2018, an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments in the unlikely event of our financial failure, and paid in respect of:

• non-flight packages sold by the Policyholder (WM Tours Limited – Company No. 10661018) to Italy.
• non-flight inclusive packages commencing and returning to the UK
• the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered on this website
• non-ATOL flight inclusive packages sold to customers outside of the UK

for:

• a refund of such prepayments if customers have not yet travelled, or
• making arrangements to enable the holiday to continue if customers have already travelled
• repatriation of customers as may be applicable, subject to the terms of the insurance policy.

Customers’ prepayments are protected by a topp policy.

In the unlikely event of financial failure please contact the claims helpline on 01702 811397. A copy of the policy is available on request.

This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Accelerant Insurance Europe SA (Accelerant), an insurance company, which is authorised and regulated by the National Bank of Belgium and regulated by the Financial
Services and Markets Authority (Ref. 3193) acting in the UK under the Freedom of services.

16.    BEHAVIOUR

16.1   All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, harassment, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately.

16.2   In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination.

16.3   You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

16.4   We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

17.    OUR RESPONSIBILITY

17.1   We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of the travel services specifically included in your package, as set out in your confirmation invoice and the information we provided to you regarding the services prior to booking. Please note that we shall not be responsible for any additional services provided to you, whether provided by the travel service providers or otherwise, which are not set out in your confirmation invoice and the information we provided to you regarding the services prior to booking.

17.2   We will not be responsible or pay you compensation for any personal injury or death unless you are able to prove that it was caused by our negligence or the negligence of our suppliers.

17.3   We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

• i.   the acts and/or omissions of the person affected; or
• ii.  the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
• iii. Events Beyond Our Control (as defined in condition 10).

17.4    We limit the amount of compensation we may have to pay you if we are found liable under this condition:

• i.    loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
• ii.  Claims not falling under 17.4.i. above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

• iii. Claims in respect of international travel by sea and rail, or any stay in a hotel: The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.

17.5    Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services set out in the confirmation invoice and the information we provided to you regarding the services prior to booking and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation in respect of any claim for damages or compensation whatsoever will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

17.6    It is a condition of our acceptance of liability under this condition that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

17.7    Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

17.8    Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:

• i.    which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you;
• ii.   relate to any business;
• iii.  indirect or consequential loss of any kind.

17.9    We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

17.10   Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this condition, “unavoidable and extraordinary circumstances” may include warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

18.    EXCURSIONS

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

19.     ENTRY, PASSPORT, VISAS AND HEALTH REQUIREMENTS

19.1    We can only provide general information regarding entry, passport, visa, immigration requirements and safety and health formalities applicable to your package itinerary. It is your responsibility to check such requirements (in good time before departure), in order to make your decisions to fulfil such requirements regarding your destination and/or the country(ies) through which you may be transiting through.

19.2    Such information which you may need to check includes (but is not limited to) passport requirements including (but not limited to) how valid your passport must be after return date, whether your passport must be machine readable, or which visas may be required for entry such as ETIAS for EU travel.

19.3    You must check requirements for your own specific circumstances with the relevant bodies as applicable. We have provided a few useful resources below, though it is your responsibility to check and see if such body would be relevant to yourself.

• i.   the Foreign, Commonwealth and Development Office (“FCDO”, https://www.gov.uk/travelaware) (applicable to UK residents);
• ii.. UK Passport Office (0870 5210410 or https://www.gov.uk/browse/citizenship.
• iii. Embassies, High Commission and/or Consulates;
• iv.  Your own doctor.

19.4    For UK residents booking European travel, you should obtain a UK Global Health Insurance Card (UK GHIC) prior to departure unless you are able to rely upon an existing European Health Insurance Card (EHIC). For travel to Norway, Iceland, Liechtenstein and Switzerland, UK GHIC and EHIC can not be used for medical treatment. Passengers to these destinations should obtain comprehensive medical insurance prior to departure, including cover for emergency medical treatment and associated costs.

19.5    We do not accept responsibility if you cannot travel, or incur any other loss because you have not complied with any entry, passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any entry passport, visa, immigration requirements or health formalities.

19.6    For the benefit of other people on that holiday, it will not be possible to delay or change travel arrangements or events which will affect others in the tour group.

20.    HELP WE NEED FROM YOU

20.1    Your information pack will provide details about  your chosen Holiday/Tour,  but  the following are contractual matters:

• i.  Most WM Tours holidays require reasonable physical fitness and appropriate footwear. You should be prepared to walk up to the vineyards and in the winery, sometimes on uneven or slippery surfaces.
• ii.  We apply “no smoking” rules in the same way that they are applied by law in the UK.
• iii. If we provide medical help to you, whether or not you specifically ask for it, we will provide receipts for all costs (for your insurer) and you now agree to repay us that cost on your return from the Holiday.

21.    DELAY

If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.

22.    ASSISTANCE

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

23.    TERMS AND CONDITIONS OF THIRD-PARTY PROVIDERS

Many of the services which make up your holiday are provided by independent suppliers.  Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us.  This  includes adhering to safety guidelines and respecting no-smoking areas. We are not responsible for any losses you incur due to failing to comply with these terms. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions.  Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

24.    PASSENGER INFORMATION

A number of Governments are introducing new requirements for our suppliers to provide personal information about all travellers to the Authorities prior to travellers arriving at the destination. The data will be collected either at the time of or after a booking is made. Where we collect this data, we will treat it in accordance with our Privacy Policy.